COMPLIMENTARY PREMIUM SHIPPING ON ALL ORDERS OVER 1500 EGP
FLAWLESS RETURNS & EXCHANGES GUARANTEED WITHIN 7 DAYS
HANDCRAFTED LUXURY DESIGNED FOR YOUR SUN-DRENCHED ESCAPES

EXCHANGES & RETURNS

EXCHANGES & RETURNS POLICY

At SÉZARE, your satisfaction and seamless shopping experience are our utmost priorities. We take immense pride in the artisanal craftsmanship and curated quality of our collections. If your purchase does not entirely meet your expectations, we are here to assist you with an effortless return or exchange process.

ELIGIBILITY REQUIREMENTS

To ensure a smooth processing of your request, items must meet the following premium standards:

  • Items must be in their original, pristine condition—unworn, unused, and unaltered.
  • Products must be returned entirely inside their original SÉZARE packaging and protective materials.
  • The return or exchange request must be initiated within 7 days from the date of delivery.

THE RETURN & EXCHANGE PROCESS

Step 1: Initiate Your Request


Contact our dedicated concierge team via WhatsApp at +20 1 or through our Contact Us page within 3 business days of receiving your order. Please provide your order number and clear photos of the items you wish to return or exchange. Step 2: Review & Approval


Our quality assurance team will carefully review your submission within 3 business days to verify eligibility and notify you of the status. Step 3: Private Courier Pickup


Once authorized, our private courier service will be dispatched to your doorstep to collect the package within 3–5 business days .REFUND ELIGIBILITY

Full refunds or direct complimentary exchanges are fully guaranteed under the following circumstances:

  • The received item varies significantly from its description or visual representation on our website.
  • The item exhibits a manufacturing defect or genuine quality issue upon arrival.
  • The product was unfortunately damaged during transit.

Please Note: SÉZARE cannot be held responsible for damages resulting from improper care, accidental misuse, or prolonged exposure to harsh environmental elements not specified in the product care guidelines.

ASSISTANCE & SUPPORT

Should you require any further assistance regarding your piece, please reach out to our concierge channel:

  • WhatsApp: +20 1
  • Instagram: @sezare.official

Our Promise: Every single bag and accessory is meticulously hand-checked before dispatch. If your order is anything less than perfect, we pledge to make it right—with the uncompromising elegance you deserve.